冷气水 · PTE CORE

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冷气水 · Lengqishui

PTE Core Write Email 模板｜字数、结构与评分点｜冷气水

了解 PTE Core Write Email 的 9 分钟作答、官方字数范围、三个任务点、可调整邮件模板、语法与拼写评分和免费练习方法。

Write Email 原创练习与逐点参考邮件

用三组原创虚构题练习正式投诉、工作安排和朋友道歉；对照完整英文邮件、三个任务点的原文证据、语气说明与错误片段。

原创示例 1 · Write Email

重复收费投诉：说明问题，提出明确的退款请求

题面 76 词 · 参考邮件 98 词

写给课程协调员的正式邮件。核对预订编号、重复金额与请求的退款金额，不要把投诉写成指责。

完整英文题面

You booked one place on a Saturday photography workshop at a community centre. Your booking reference is P417. The workshop costs $40, but your bank statement shows two $40 charges. Write an email to Ms Patel, the course coordinator. In your email: - Describe the payment problem and identify your booking. - Explain how the duplicate charge affects you. - Request a refund of the extra payment and written confirmation. For this practice, write 80–120 words.
参考邮件、逐点依据与自检（可展开或收起）

完整英文参考邮件

Dear Ms Patel,

I am writing about my booking, reference P417, for Saturday's photography workshop. My bank statement shows two separate charges of $40, although I booked and paid for only one place.

The extra charge has left less money in my monthly budget for transport, so I would appreciate your help in resolving it promptly.

Could you please check the payment record, refund the additional $40, and confirm the correction by email? I can send the booking receipt and a copy of the two transactions if needed.

Thank you for looking into this.

Kind regards, Jordan Ellis

这是一种可行的参考写法，不是唯一答案。核对自己的邮件是否完成三个任务点、安排是否一致、语气是否适合收件人。

为什么使用这种语气

正式、具体且礼貌。Dear Ms Patel 与 Kind regards 适合陌生的课程协调员；Could you please 和事实陈述使请求清楚，但不预先断言对方故意收费。

错误片段与改法

不要这样写
Refund the full $80 immediately or I will tell everyone your centre steals money.

错误片段要求退回全部金额，却仍要保留课程名额；它还把未核实的重复扣款说成盗窃。金额与目标不一致，攻击性的语气也不利于协调处理。

参考邮件中的改法
Could you please check the payment record, refund the additional $40, and confirm the correction by email?

逐点核对题目要求

  1. 任务点 1

    Describe the payment problem and identify your booking.

    参考邮件中的完整依据
    I am writing about my booking, reference P417, for Saturday's photography workshop. My bank statement shows two separate charges of $40, although I booked and paid for only one place.

    先给出 P417 和课程，再说明只预订一个名额却有两笔 $40。收件人既能定位订单，也能理解究竟哪一笔是重复付款。

  2. 任务点 2

    Explain how the duplicate charge affects you.

    参考邮件中的完整依据
    The extra charge has left less money in my monthly budget for transport, so I would appreciate your help in resolving it promptly.

    不是只重复“多收了一次”，而是解释交通预算受到的具体影响。so 将影响与希望尽快处理的原因连接起来。

  3. 任务点 3

    Request a refund of the extra payment and written confirmation.

    参考邮件中的完整依据
    Could you please check the payment record, refund the additional $40, and confirm the correction by email?

    请求同时包含核对记录、退回多收的 $40 和邮件确认，覆盖退款与书面确认两项要求。additional 明确不是退回全部 $80。

写完后自检

  • 是否写清预订编号 P417、一个名额和两笔 $40，而不是让收件人猜订单？
  • 是否解释了重复收费对自己的影响，并请求退款和邮件确认？
  • 退款请求是否只有多收的 $40，称呼、结尾与措辞是否适合正式投诉？

原创示例 2 · Write Email

工作交接改期：提出替代时间，同时避免延误

题面 81 词 · 参考邮件 94 词

写给经理的工作安排请求。替代时间需要确认，资料交付则明确安排在原会议开始之前。

完整英文题面

Your manager, Mr Lewis, scheduled a handover meeting for Wednesday at 3 pm. You have an earlier arrangement for a client call at that time. You can attend on Thursday at 10 am and send the notes before the original meeting. Write an email to Mr Lewis. In your email: - Explain why you cannot attend the original meeting. - Suggest the alternative meeting time. - Describe how you will keep the handover on schedule. For this practice, write 80–120 words.
参考邮件、逐点依据与自检（可展开或收起）

完整英文参考邮件

Dear Mr Lewis,

I am sorry, but I cannot attend Wednesday's handover meeting at 3 pm because it overlaps with a client call that was arranged earlier.

Would Thursday at 10 am be convenient instead? Please let me know whether that time works for you before I update the calendar invitation.

To avoid delaying the handover, I will email the completed notes by noon on Wednesday. They will include the outstanding tasks, deadlines and contact details, so you can review them before our meeting.

Thank you for considering this change.

Kind regards, Sam Taylor

这是一种可行的参考写法，不是唯一答案。核对自己的邮件是否完成三个任务点、安排是否一致、语气是否适合收件人。

为什么使用这种语气

专业、合作，尊重对方的时间。邮件先解释已有安排，再提出可确认的时间和资料交付方案；不把经理的日程当作可以自行决定。

错误片段与改法

不要这样写
I have moved the meeting to Thursday at 10 am. See you there.

这段话把待确认的改期请求写成单方面已完成的安排。收件人可能无法在该时间参加；“提出替代时间”不等于获得改期许可。

参考邮件中的改法
Would Thursday at 10 am be convenient instead? Please let me know whether that time works for you before I update the calendar invitation.

逐点核对题目要求

  1. 任务点 1

    Explain why you cannot attend the original meeting.

    参考邮件中的完整依据
    I am sorry, but I cannot attend Wednesday's handover meeting at 3 pm because it overlaps with a client call that was arranged earlier.

    星期三下午 3 点定位原会议；because 后说明与先前约好的客户电话冲突。arranged earlier 修饰客户电话，避免把时间冲突原因说反。

  2. 任务点 2

    Suggest the alternative meeting time.

    参考邮件中的完整依据
    Would Thursday at 10 am be convenient instead? Please let me know whether that time works for you before I update the calendar invitation.

    给出星期四上午 10 点这一具体替代时间，并在更新日历前询问是否方便。建议没有被写成已经获批的决定。

  3. 任务点 3

    Describe how you will keep the handover on schedule.

    参考邮件中的完整依据
    To avoid delaying the handover, I will email the completed notes by noon on Wednesday. They will include the outstanding tasks, deadlines and contact details, so you can review them before our meeting.

    星期三中午早于原会议的下午 3 点，交付时间没有冲突。还说明资料包含待办事项、期限和联系人，使“不会延误”有具体执行办法，而非空泛保证。

写完后自检

  • 是否明确原会议是星期三下午 3 点，冲突的是先前约好的客户电话？
  • 是否提出星期四上午 10 点，并等待经理确认后再改日历？
  • 交接资料是否承诺星期三中午前发送，且说明其内容，而不是只说“不会延误”？

原创示例 3 · Write Email

向朋友道歉：承认影响，再提出实际补救

题面 85 词 · 参考邮件 98 词

写给朋友的非正式邮件。说明无法按约到场的原因，提供具体可行的帮助，并询问剩余任务。

完整英文题面

You promised to help your friend Maya move boxes on Saturday morning. A family commitment until noon means you are no longer available then. You can help after 2 pm that Saturday and bring packing boxes on Friday evening. Write an email to Maya. In your email: - Apologise and explain why you cannot help in the morning. - Offer a specific alternative way to help. - Ask which remaining tasks would be most useful for you to do. For this practice, write 80–120 words.
参考邮件、逐点依据与自检（可展开或收起）

完整英文参考邮件

Hi Maya,

I am really sorry, but I cannot help with the boxes on Saturday morning as I promised. A family commitment will keep me busy until noon.

I know changing plans now makes your move harder, and I should have told you as soon as I found out.

I can come over after 2 pm on Saturday to carry boxes and help unpack. I can also bring spare packing boxes on Friday evening.

Which jobs will still need doing on Saturday afternoon? Let me know what would help most, and I will plan around that.

Best, Alex

这是一种可行的参考写法，不是唯一答案。核对自己的邮件是否完成三个任务点、安排是否一致、语气是否适合收件人。

为什么使用这种语气

亲切、负责，但不随便敷衍。Hi Maya 与 Best 适合朋友关系；承认变更带来的影响，并用明确的时间与行动补救，而不是只找借口。

错误片段与改法

不要这样写
You will be fine without me, so just ask someone else.

这句话把解决问题的责任推回朋友，并假定取消帮忙不会产生影响。它没有提供题目要求的替代帮助，与道歉补救的目的不符。

参考邮件中的改法
I can come over after 2 pm on Saturday to carry boxes and help unpack. I can also bring spare packing boxes on Friday evening.

逐点核对题目要求

  1. 任务点 1

    Apologise and explain why you cannot help in the morning.

    参考邮件中的完整依据
    I am really sorry, but I cannot help with the boxes on Saturday morning as I promised. A family commitment will keep me busy until noon.

    really sorry 直接道歉，as I promised 承认已有约定；第二句解释上午无法到场的原因与时间范围，不让朋友猜测究竟何时有空。

  2. 任务点 2

    Offer a specific alternative way to help.

    参考邮件中的完整依据
    I can come over after 2 pm on Saturday to carry boxes and help unpack. I can also bring spare packing boxes on Friday evening.

    补救方案包含同一个星期六下午 2 点后的搬箱与拆包，以及前一晚提供包装箱。时间与题面可用时段一致，帮助内容也不是含糊的“以后再帮”。

  3. 任务点 3

    Ask which remaining tasks would be most useful for you to do.

    参考邮件中的完整依据
    Which jobs will still need doing on Saturday afternoon? Let me know what would help most, and I will plan around that.

    直接询问星期六下午还有哪些任务，再表示会按朋友最需要的帮助安排。没有假定朋友一定接受某项补救，给对方说明实际需求的空间。

写完后自检

  • 是否既道歉又说明上午无法帮忙的原因，承认原先承诺？
  • 替代帮助是否写出星期六下午 2 点后和星期五晚上的具体行动，避免再次承诺无法做到的时间？
  • 是否询问剩余任务和朋友最需要的帮助，而不是替朋友决定？

Write Email 有 9 分钟作答

先确认收件人、写信目的和三个任务点，再完成称呼、开头、正文、结尾与检查，避免长模板挤占真正回应题目的内容。

PTE Core Write Email 字数以现场指令和最新指南为准

Pearson 当前公开页面不同位置存在 80–120 与 50–120 的表述；2026 Score Guide 将 50–120 词列为 Form 满档范围。正式考试应优先遵循屏幕指令。

PTE Core 邮件模板应该是可调整结构

可以使用“称呼—写信目的—三个任务点—行动请求或结论—落款”的稳定框架，但人物、语气、事实和细节必须来自当前题目。模板用于防止漏项，不是需要背诵的成品答案。

先覆盖题目，再修改模板语言

Pearson 先检查 Content 和 Form。若回答偏题、漏掉关键任务点或包含大量与题目无关的预制内容，即使语法流畅也可能失去后续评分机会。先完成沟通目的，再优化句式。

用七项评分方向检查邮件

内容、邮件惯例、形式、组织、语法与书写规范、词汇范围和拼写构成实用复盘清单；同一回答中还应保持一种英语拼写惯例。

进入免费 PTE Core 写作练习

用 AI 写作反馈定位下一次修改

完成邮件后，可以结合字数、可用评分维度、语法、拼写、标点和大小写提示进行复盘。第三方预估只用于练习，不能替代 Pearson 正式成绩。

了解 PTE Core AI 写作评分与边界

官方核验来源